SmallBizGenius Analysis
Jr Cigars receives overwhelmingly negative reviews, with customers frequently citing issues with order fulfillment, product quality, and customer service. While some long-time customers recall a positive experience in the past, recent reviews indicate a significant decline in service and quality.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service Issues
2.0/10Numerous reviewers report negative experiences with JR Cigars' customer service, citing unhelpful representatives, long wait times, and a general lack of responsiveness to complaints. Many customers claim their issues were not resolved satisfactorily, including problems with refunds, returns, and order discrepancies. For example, several reviewers mention being ghosted after requesting a return label or being given conflicting information about their orders.
45 reviews mention thisOrder Fulfillment Problems
2.5/10A significant number of reviewers report issues with order fulfillment, including orders that are never delivered, delayed shipments, and missing items. Some customers claim their orders were marked as delivered despite not receiving them, while others waited weeks for their orders to ship. Several reviewers also mention receiving incorrect items or being shorted on bonus items promised in promotions.
38 reviews mention thisProduct Quality Concerns
3.0/10Many reviewers express dissatisfaction with the quality of the cigars they received, describing them as dry, damaged, moldy, or unsmokable. Some customers claim the cigars they received did not match the description on the website, while others report a decline in quality over time. One reviewer stated the cigars were "hard as a rock, and completely unsmokable."
29 reviews mention thisProblems with Promotions and Discounts
2.0/10Several reviewers complain about misleading promotions and discounts, stating that advertised codes do not work or that bonus items are not included with their orders. Some customers feel they were lured into making a purchase based on false promises, while others accuse the company of bait-and-switch tactics. For example, one reviewer mentioned a "free ashtray promotion" that was not honored.
15 reviews mention thisWebsite and Account Issues
3.5/10A few reviewers mention problems with the JR Cigars website, including intrusive pop-ups, difficulty canceling orders, and issues with account verification. Some customers also report that their accounts were hacked or that they were required to provide excessive personal information. One reviewer described the website as a "data grabbing scam site."
8 reviews mention thisLoyalty Program Dissatisfaction
3.0/10Several long-time customers express disappointment with changes to the JR Cigars loyalty program, citing expiring points, limited redemption options, and a general decline in value. Some reviewers feel the program no longer caters to loyal customers and that the company is now focused solely on profit. One reviewer stated, "Their 'loyalty' program was cynicly crippled."
7 reviews mention thisShipping and Delivery Speed
3.5/10While some reviewers praise JR Cigars for fast delivery, others report significant delays and issues with shipping. Some customers claim they paid for expedited shipping but did not receive their orders within the promised timeframe. Others report that their orders were lost in transit or damaged during shipping. One positive review mentioned "Fast delivery" while several others complained about delays.
6 reviews mention thisPros & Cons
What Customers Love
"I order my black and mild cream last week . came in a day earlier then expected .. so i don't know why so many bad review . package was nice and neat packed . well order more in future.."
"I have ordered cigars from JR Cigars on multiple occasions and have been impressed. They have great specials and quick shipping."
"Other than a customer friendly web site they are not a company I want to spend my money with."
"Great customer experience fixing a verification issue. Huge shoutout to Tiffany Tate who worked wonders to ensure our order was delivered on time."
Common Complaints
"Order never delevired. Claim it was delivered during a blizzard but ring cameras never showed anyone around. They won't reship nor refund my order."
"Absolute worst customer service I have ever had."
"I purchased a box of cigars online and unfortunately received them in extremely poor condition—they were dry, hard as a rock, and completely unsmokable."
"You guys lied about the free ashtray promotion. Just lying to get orders."
"Website advertised 20 cigars and only sent 10. They said typo. Meanwhile the site still advertises as 20. My price was effectively double and customer service wouldn’t do a dam thing."
"Sent the completely wrong cigars, then had to jump through hoops to try and return them. They eventually ghosted me without ever providing me a return label."
Common Questions About Jr Cigars
Answers derived from customer review patterns
Is Jr Cigars legit and trustworthy?
While Jr Cigars is a real company that sells cigars online, the overwhelming negative reviews raise serious concerns about its trustworthiness. Customers report frequent issues with order fulfillment, product quality, and customer service. Many reviewers claim their orders were never delivered, arrived damaged, or were missing items. The numerous complaints about misleading promotions and unhelpful customer service further erode trust in the company. Small business owners should carefully consider these factors before placing an order.
Based on 45 reviewsDoes Jr Cigars have good customer service?
Based on the reviews, Jr Cigars' customer service is a major point of concern. A large number of reviewers describe negative experiences with customer service representatives, citing long wait times, unhelpful responses, and a general lack of willingness to resolve issues. Many customers claim their complaints were ignored or that they were given conflicting information about their orders. The negative feedback suggests that Jr Cigars' customer service is unreliable and may not be able to adequately address customer concerns.
Based on 45 reviewsIs Jr Cigars worth it for small business?
Given the high volume of negative reviews, Jr Cigars may not be a worthwhile option for small businesses seeking a reliable cigar supplier. The frequent complaints about order fulfillment, product quality, and customer service raise concerns about the company's ability to consistently meet the needs of business customers. Small business owners may want to consider alternative vendors with more consistently positive feedback and a proven track record of reliability.
Based on 45 reviewsWhat is Jr Cigars' return policy like?
The reviews suggest that Jr Cigars' return policy can be difficult to navigate. Several customers report having trouble returning damaged or incorrect items, with some claiming they were charged restocking fees or denied refunds altogether. Some reviewers also mention being ghosted by customer service after requesting a return label. The negative feedback indicates that the return process may be complicated and that customers may encounter resistance when attempting to return items.
Based on 13 reviewsWhy are customers complaining about Jr Cigars' loyalty program?
Customers are complaining about changes to the JR Cigars loyalty program that they perceive as detrimental. Reviewers cite expiring points, limited redemption options, and a general decline in value as reasons for their dissatisfaction. Some long-time customers feel the program no longer rewards loyalty and that the company is now focused solely on maximizing profits. This has led to a sense of betrayal among some customers who were previously loyal to the brand.
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